Technical Support with German

Full Time
  • Post Date: January 26, 2024
  • Apply Before: March 31, 2024
  • Career Level Expert
  • Qualification Bachelor Degree
Job Description

DEKRA Arbeit Group, with its more than 120 locations throughout Europe, is one of the most successful and innovative organizations in the area of personnel services. It is part of the DEKRA SE holding company, headquartered in Stuttgart, Germany and around the world is recognized as a high-quality service provider and trusted business partner. DEKRA Arbeit Bulgaria is a subsidiary of DEKRA Arbeit Group and is providing professional HR services to clients and candidates on a local and international level.

For one of our trusted clients, a global technology company, which delivers industry-leading capabilities centered around digital, engineering, cloud and AI.

Technical support with German

Requirements:
-Fluency in German and good knowledge in English;
-Knowledge of MS Office, Windows and Internet applications;
-Availability to work on different shifts – Mon-Fri (07:00-21:00h);
-High school diploma;
-Excellent interpersonal and communications skills;
-Willingness to learn and obtain new skills and competencies in technology;
-Ethics, Team work and Positive attitude.

Main Responsibilities:
-Perform level 1 resolutions in support of B2B customers;
-Diagnose and resolve technical issues, related with laptops, desktops, tablets, printers, mobile phones, routers, Microsoft office package and other applications;
-Maintaining technical proficiency in all hardware and software, utilized by the clients;
-Uninstall, reinstall software applications;
-Verify proper hardware and software set up;
-Resolve username and password problems;
-Assist with navigation around application menus;
-Troubleshoot email, VPN and other issues;
-Collaborate with colleagues and other resources in support of complex issues.

Our client offers:
-Competitive salary and performance bonuses
-Opportunity for career progression
-Young and vibrant team environment
-Social benefits package
-Professional on-boarding and on-going trainings

Want to know more?

If you are interested in this job opportunity, please contact me – zhanet.odzhakova@dekra.com.

Data collected will be considered in strict confidentiality and used for recruitment purposes only.

License No. 2450/08.02.2018